In the app / on the site
Zomato app → order chat support (or email order@zomato.com for a ticket)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
In-app chat / order email
- order@zomato.comUse Zomato Platform chat support for the order, or email order@zomato.com to receive a unique ticket number.
- zomato.com/conditionsOfficial page
Customer care phone
- 011 41171852If chat/email unsatisfactory: 011 41171852, Mon–Fri 09:00–18:00.
- zomato.com/conditionsOfficial page
Grievance Officer
- 011 41171443
- grievance@zomato.com
- zomato.com/conditionsOfficial page
Nodal Officer
- nodal@zomato.comAshwat Kumar, Nodal Officer, same address; nodal@zomato.com.
- zomato.com/conditionsOfficial page
National Consumer Helpline
- 1915If still unresolved, use consumerhelpline.gov.in / 1915.
- consumerhelpline.gov.inOfficial complaint / info page
Regulator & ombudsman channels
- National Consumer Helpline (INGRAM) https://consumerhelpline.gov.in/ — — 1915 India consumer mediation / escalation for e-commerce and services.
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- zomato.com — conditions
https://www.zomato.com/conditions - National Consumer Helpline
https://consumerhelpline.gov.in/ - b.zmtcdn.com — b5ae1795531774f50ab240b652ab6e71 1684910614.pdf
https://b.zmtcdn.com/investor-relations/b5ae1795531774f50ab240b652ab6e71_1684910614.pdf