In the app / on the site
iMobile / ICICI.com → Lodge a Complaint / Raise Service Request
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Customer care / lodge complaint
- 1800 1080
- customer.care@icicibank.com
- icici.bank.in/complaintOfficial page
Grievance mechanism Level 1–2
- nli.icicibank.com/NewRetailWeb/complaint.htmOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
Principal Nodal Officer
- +91-22-39337979Digital lending channel also lists [email on official page]
- pno@icicibank.comDigital lending channel also lists [email on official page]
- icici.bank.in/personal-banking/loans/cardless-emi/grievanc…Official page
RBI CMS
- cms.rbi.org.inIf rejected/unsatisfied/no reply in 30 days, lodge on cms.rbi.org.in or CRPC Chandigarh.
Regulator & ombudsman channels
- RBI Integrated Ombudsman / CMS https://cms.rbi.org.in/ After bank/PPI internal redressal fails or 30 days elapse (as applicable).
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- icici.bank.in — complaint
https://www.icici.bank.in/complaint - icici.bank.in — contact us
https://www.icici.bank.in/contact-us - nli.icicibank.com — complaint.htm
https://nli.icicibank.com/NewRetailWeb/complaint.htm - icici.bank.in — grievance redressal
https://www.icici.bank.in/personal-banking/loans/cardless-emi/grievance-redressal - icici.bank.in — digital lending
https://www.icici.bank.in/personal-banking/digital-lending - RBI Complaint Management System
https://cms.rbi.org.in/