In the app / on the site
Uber app → Account → Help → pick the trip → live chat / callback
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Customer support
- +91 891 451 2030Uber India customer-care helpline
- help.uber.com/riders/article/india-customer-supportIndia customer support (help centre)
Grievance Officer (escalation channel)
- grievanceredressaloffice@uber.comGrievance Officer & Nodal Point of Contact: Pavan Nawander
- +91 80 4685 2525Mon–Fri 10:00–19:00, excluding public holidays
- Uber India Systems Pvt Ltd, Level 13 Platinum Techno Park, Plot 17/18, Sec-30A, Vashi, Navi Mumbai 400705Postal address
Outside escalation
- National Consumer Helpline (NCH)Toll-free 1915, WhatsApp +91 88800 001915, register online
Regulator & ombudsman channels
- National Consumer Helpline (NCH), Dept. of Consumer Affairs https://consumerhelpline.gov.in/ — — Toll-free 1915 · SMS 8800001915 · WhatsApp +918800001915 Government grievance channel for all consumer sectors
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Uber Help — Grievance Redressal (officer, email, phone, hours)
https://help.uber.com/riders/article/grievance-redressal?nodeId=c04af4d0-930c-4098-b099-5f6f2a2fff84 - Uber Help — India Customer Support
https://help.uber.com/riders/article/india-customer-support?nodeId=9de54d31-c25e-4020-8873-62a3165b2bfd - National Consumer Helpline (official portal)
https://consumerhelpline.gov.in/