In the app / on the site
Use the bank's published complaint path first: pnb.bank.in/Lodge-Complaint.html.
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Branch / Customer Care Centre
- 1800 1800Also 1800 2021 (toll-free), 0120-2490000 (paid/global).
- care@pnb.bank.inPublished email
- pnb.bank.in/Lodge-Complaint.htmlLodge at branch or contact Customer Care Centre; SMS COMPLAINT to 5607040; use Lodge Complaint / Track Status on pnb.bank.in.
Principal Nodal Officer
- +91-124-4126244Named on page: Sh. Ashutosh Kumar Jha, GM.
- pno@pnb.bank.inPublished email
- pnb.bank.in/Lodge-Complaint.htmlEscalate unresolved grievances to PNO at Customer Care Centre, Sector-32 Gurugram.
RBI Ombudsman / CMS
- cms.rbi.org.inIf unresolved within 30 days or unsatisfied, file on RBI CMS.
Regulator & ombudsman channels
- RBI Integrated Ombudsman / CMS https://cms.rbi.org.in/ After bank internal redressal fails or ~30 days elapse (as applicable).
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- pnb.bank.in/Lodge-Complaint.html
https://pnb.bank.in/Lodge-Complaint.html - pnb.bank.in/Citizen-grievance-redressal.html
https://pnb.bank.in/Citizen-grievance-redressal.html - cms.rbi.org.in
https://cms.rbi.org.in/