In the app / on the site
Flipkart app → Account → Help Centre (chat / call-back, 24×7)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Help Centre
- flipkart.com/helpcentre24×7 customer care — pick issue type and submit
Grievance Officer
- grievance.officer@flipkart.comMr Karthik R, Associate Director — acknowledgment within 48h with a tracking ID
- 044-45614700Mon–Sat 9:00–18:00
Outside escalation
- National Consumer Helpline (NCH)Toll-free 1915
Regulator & ombudsman channels
- National Consumer Helpline (NCH) https://consumerhelpline.gov.in/ — — Toll-free 1915 · WhatsApp +918800001915 Government grievance channel; can also escalate to the consumer commission via eDaakhil
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Flipkart — Grievance Redressal Mechanism (officer, email, phone, hours)
https://www.flipkart.com/pages/grievance-redressal-mechanism - National Consumer Helpline
https://consumerhelpline.gov.in/