In the app / on the site
Airtel Thanks app / airtel.in → Need Help; dial 198 for complaints
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Customer Care / Complaint number
- 198
- 121@airtel.com
- assets.airtel.in/static-assets/home-recast/trai/customer_grie…Official page
Appellate Authority (circle-specific)
- airtel.in/mobile-appellateOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
Telecom regulator path
- trai.gov.inAfter operator appellate process, consumers may pursue TRAI/DoT consumer redressal channels as applicable.
Regulator & ombudsman channels
- TRAI / DoT consumer redressal framework (via operator appellate then TDSAT/TRAI channels as applicable) https://www.trai.gov.in/ Primary path is operator Customer Care (198) then Appellate Authority.
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- airtel.in — mobile appellate
https://www.airtel.in/mobile-appellate - assets.airtel.in — customer grievance english.pdf
https://assets.airtel.in/static-assets/home-recast/trai/customer_grievance_english.pdf - TRAI
https://www.trai.gov.in/