In the app / on the site
HDFC Bank app → Menu → Contact Us / Raise a query
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Customer care
- 1800 1600 / 1800 2600Toll-free customer care (India)
- hdfcbank.com/personal/need-help/contact-usContact Us — phone, email and branch channels
Nodal Officer (region-wise)
- hdfcbank.com/personal/need-help/contact-us/email-usOfficial list of Nodal Officer email IDs by region/state
- grievance.redressaldl@hdfc.bank.inGrievance Redressal Officer for digital lending products — 1800 266 4060, Mon–Sat 9:30–17:30
Banking Ombudsman
- cms.rbi.org.in / 14448After 30 days without response, or unsatisfied with the bank's reply
Regulator & ombudsman channels
- RBI — Complaint Management System (Banking Ombudsman) https://cms.rbi.org.in/ — — cms.rbi.org.in · toll-free 14448 CRPC address: 4th Floor, Sector 17, Chandigarh 160017
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- HDFC Bank — Grievance Redressal Digital (officer, email, phone, Ombudsman)
https://www.hdfcbank.com/personal/need-help/grievance-redressal-digital - HDFC Bank — Customer care numbers
https://www.hdfcbank.com/personal/need-help/customer-care - HDFC Bank — Nodal Officer email IDs
https://www.hdfcbank.com/personal/need-help/contact-us/email-us - RBI Complaint Management System
https://cms.rbi.org.in/