In the app / on the site
MyJio app → Help, or dial 198 (toll-free)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
JioCare / 198
- 198Call consumer care 198 (toll free) or general info 199; log in MyJio app; website www.jio.com; WhatsApp Mobile [see official page for current phone] / JioHome [see official page for current phone] per help page.
- jio.com/help/contact-usOfficial page
Appellate Authority
- 18008893999If not satisfied after contact-centre resolution timeline, appeal Mon–Fri 10:30–18:00 with docket number; appellate contact number 18008893999 or via 198. Appeal within 30 days after complaint resolut…
- myjiostatic.cdn.jio.com/cms/assets/regulatory/RJILTelecom_Charter_20…Official page
Telecom regulator path
- trai.gov.inAfter appellate, TRAI/DoT consumer channels as applicable.
Regulator & ombudsman channels
- TRAI / DoT consumer redressal framework (via operator appellate then TDSAT/TRAI channels as applicable) https://www.trai.gov.in/ Primary path is operator Customer Care (198) then Appellate Authority.
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- myjiostatic.cdn.jio.com — RJILTelecom Charter 2026.pdf
https://myjiostatic.cdn.jio.com/cms/assets/regulatory/RJILTelecom_Charter_2026.pdf - jio.com — contact us
https://www.jio.com/help/contact-us - TRAI
https://www.trai.gov.in/