In the app / on the site
SBI YONO / Net Banking → Help / Contact Us, or lodge complaint via sbi.bank.in customer-care links
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Contact centre / branch complaint
- 1800 1234Unauthorized e-txn: [see official page for current phone].
- customercare@sbi.co.inUnauthorized e-txn: [see official page for current phone].
- sbi.bank.in/web/customer-care/contact-usOfficial page
Circle Grievance / AGM Customer Service
- sbi.bank.in/web/customer-care/addresses-and-helpline-nos…Official web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
Principal Nodal Officer
- 022 22741216Also listed: pno@sbi.co.in
- gm.customer@sbi.co.inAlso listed: pno@sbi.co.in
- pno@sbi.co.inAlso listed on the same official source
- sbi.bank.in/web/customer-care/contact-usOfficial page
RBI Ombudsman / CMS
- cms.rbi.org.inIf unhappy or unresolved within ~30 days, file on RBI CMS.
Regulator & ombudsman channels
- RBI Integrated Ombudsman / CMS https://cms.rbi.org.in/ After bank/PPI internal redressal fails or 30 days elapse (as applicable).
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- sbi.bank.in — contact us
https://sbi.bank.in/web/customer-care/contact-us - sbi.bank.in — addresses and helpline nos of grievances redressal cell
https://sbi.bank.in/web/customer-care/addresses-and-helpline-nos-of-grievances-redressal-cell - sbi.bank.in — grievance redressal and escalation mechanism
https://sbi.bank.in/web/customer-care/grievance-redressal-and-escalation-mechanism - RBI Complaint Management System
https://cms.rbi.org.in/