In the app / on the site
Use the bank's published complaint path first: idfcfirst.bank.in/customer-care-sr/raised-issue-pno.
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Raise a complaint / customer care
- idfcfirst.bank.in/customer-care-sr/raised-issue-pnoUse Customer Care Self Service Raise a Complaint / service request channels on idfcfirst.bank.in.
Principal Nodal Officer
- 1800 209 9771Address on page: Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai 400708.
- pno@idfcfirstbank.comPublished email
- idfcfirst.bank.in/customer-care-sr/raised-issue-pnoIf not satisfied with second-level response, email PNO from registered email with SR number and date.
RBI Ombudsman / CMS
- cms.rbi.org.inAfter bank grievance process, use RBI CMS.
Regulator & ombudsman channels
- RBI Integrated Ombudsman / CMS https://cms.rbi.org.in/ After bank internal redressal fails or ~30 days elapse (as applicable).
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- idfcfirst.bank.in/customer-care-sr/raised-issue-pno
https://www.idfcfirst.bank.in/customer-care-sr/raised-issue-pno - cms.rbi.org.in
https://cms.rbi.org.in/