In the app / on the site
Axis Mobile app → Help & Support (raise/query complaint, get ticket number)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Phone banking / support portal
- 1860-419-5555 / 1860-500-5555Call centres / phone banking
- axis.bank.in/supportAxis Support — lodge & track complaints online
Nodal Officer
- nodal.officer@axis.bank.inNodal Officer, Axis Bank NPC1, Airoli — Ph. +91-080-61865200, 9:30–17:30 Mon–Sat
Principal Nodal Officer
- pno@axis.bank.inPNO — Ph. +91-080-61865098, 9:30–17:30 Mon–Sat
RBI Ombudsman
- cms.rbi.org.in / 14448If unresolved after 30 days or dissatisfied with the reply; complaint within 90 days of the bank's last reply
Regulator & ombudsman channels
- RBI — Complaint Management System (Integrated Ombudsman) https://cms.rbi.org.in/ — — cms.rbi.org.in · phone 14448 File online; physical mode: CRPC, RBI, 4th Floor, Sector 17, Chandigarh – 160017
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- @axisbank — Official handle (listed on bank contact page)
- axisbank — Official page (listed on bank contact page)
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Axis Bank — Grievance Redressal Policy (Sept 2026) with full ladder & contacts
https://www.axisbank.com/docs/default-source/default-document-library/grievance-redressal/grievance-redressal-policy.pdf - Axis Bank — Contact Us / Grievance Redressal
https://www.axis.bank.in/contact-us - RBI Complaint Management System
https://cms.rbi.org.in/