In the app / on the site
Swiggy app → Account → Help (chat with support about the order)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
In-app support
- Swiggy app → Account → HelpOrder-level chat support
- support@swiggy.inSupport email published on Swiggy's official company letterhead
- 080-68422422Company phone (official letterhead)
Internal escalation
- No public consumer Grievance Officer contact foundNot found — write to support@swiggy.in demanding escalation + ticket number, then use NCH
Outside escalation
- National Consumer Helpline (NCH)Toll-free 1915
Regulator & ombudsman channels
- National Consumer Helpline (NCH) https://consumerhelpline.gov.in/ — — Toll-free 1915 · SMS 8800001915 Covers food-delivery service complaints as consumer grievances
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Swiggy Ltd official press-release letterhead (support@swiggy.in, 080-68422422)
https://www.swiggy.com/corporate/wp-content/uploads/2026/10/Press-release_Q2FY2027.pdf - National Consumer Helpline
https://consumerhelpline.gov.in/