In the app / on the site
Paytm app → Help & Support (m.paytm.me/CustomerSupport)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
In-app Help & Support
- 0120-4580000Use Paytm Help and Support (https://m.paytm.me/CustomerSupport) or call 0120-4580000 to get the WhatsApp help link. First response often instant; aim resolve within 2 business days.
- paytm.com/company/grievanceOfficial page
Customer Resolution Team
- wecare@paytm.comLending alternate: grievance-redressal_loandistribution@paytm.com
- grievance-redressal_loandistribution@paytm.comAlso listed on the same official source
- paytm.com/company/grievanceOfficial page
Lending Grievance Redressal Officer (lending products)
- 0120-5083345Confirm on Paytm lending disclosures before citing name if product is not lending.
- grievance-redressal_loandistribution@paytm.comConfirm on Paytm lending disclosures before citing name if product is not lending.
- poonawallafincorp.com/digital-partnership-paytmOfficial page
RBI CMS (where regulated entity / PPI applies)
- cms.rbi.org.inIf applicable and unresolved after internal process/timeline, use RBI CMS.
Regulator & ombudsman channels
- RBI Integrated Ombudsman / CMS https://cms.rbi.org.in/ After bank/PPI internal redressal fails or 30 days elapse (as applicable).
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- paytm.com — grievance
https://paytm.com/company/grievance - paytm.com — contact us
https://paytm.com/contact-us - poonawallafincorp.com — digital partnership paytm
https://poonawallafincorp.com/digital-partnership-paytm - RBI Complaint Management System
https://cms.rbi.org.in/