In the app / on the site
PhonePe app → History → Contact PhonePe Support
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
PhonePe Customer Support
- 080-68727374In-app History → Contact PhonePe Support, or call 080-68727374 / [see official page for current phone]; login issues via https://support.phonepe.com/. Aim first response 24h; resolve within 15 days (some categories 30).
- phonepe.com/grievance-policyOfficial page
Grievance desk
- grievance.phonepe.comOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
Nodal / Principal Nodal Officer
- 080-68727105
- pno@phonepe.com
- grievance.phonepe.com/nodal-officerOfficial page
RBI Ombudsman (PPI only)
- crpc@rbi.org.inFor PhonePe Wallet / Gift cards / Rupay On-The-Go (NCMC) if unresolved in 30 days: cms.rbi.org.in, crpc@rbi.org.in, or CRPC Chandigarh. Helpline 14448.
- cms.rbi.org.inOfficial complaint / info page
Regulator & ombudsman channels
- RBI Integrated Ombudsman / CMS https://cms.rbi.org.in/ After bank/PPI internal redressal fails or 30 days elapse (as applicable).
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- phonepe.com — grievance policy
https://www.phonepe.com/grievance-policy/ - phonepe.com — contact us
https://www.phonepe.com/contact-us/ - grievance.phonepe.com
https://grievance.phonepe.com/ - RBI Complaint Management System
https://cms.rbi.org.in/