In the app / on the site
Uber app → Account → Help → pick the trip → chat / callback
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Customer support
- uber.com/contactOfficial US contact information page (rider, driver, Uber Eats, merchant phone numbers)
- help.uber.com/riders/article/contact-us-for-rider-suppo…Rider support contact form
Internal escalation
- No dedicated public complaint email foundNot found — escalate a written complaint via the help-centre form, then use the outside channels below
Outside escalation
- bbb.org/us/ca/san-francisco/profile/transportatio…BBB complaint file for Uber Technologies (free third-party mediation)
- Federal Trade Commission (FTC)Report fraud / bad business practices
Regulator & ombudsman channels
- FTC — ReportFraud.ftc.gov https://reportfraud.ftc.gov/ — — Online report form US-wide consumer protection reports against any company
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Uber — US contact information
https://www.uber.com/contact - Uber Help — Contact us for rider support
https://help.uber.com/riders/article/contact-us-for-rider-support-?nodeId=81409131-19fd-4714-99d7-51c8ea97647c - BBB — Uber Technologies profile / complaints
https://www.bbb.org/us/ca/san-francisco/profile/transportation/uber-technologies-1116-438996/complaints - FTC ReportFraud (official)
https://reportfraud.ftc.gov/