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How to complain to Amazon in the United States

Chat and call-back after sign-in; no public complaint email in the US. Outside escalation goes to the FTC (there is no single US e-commerce ombudsman).

United States E-commerce Sources verified 2026-11-04

In the app / on the site

Amazon app / site → Help & Customer Service → Contact Us (sign in required for chat / call-back)

Do this once, properly. Screenshot everything — you will attach it to the letter.

The escalation ladder

Internal escalation

  • No public complaint email foundNot found — request escalation inside the chat/call, keep the interaction IDs, then use the FTC

Outside escalation

  • Federal Trade Commission (FTC)Report fraud / unfair business practices

Regulator & ombudsman channels

  • FTC — ReportFraud.ftc.gov https://reportfraud.ftc.gov/ — — Online report form US-wide consumer protection report; FTC cannot act for you individually but tracks and enforces patterns

Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.

Public social channels

  • No verified public social channel for complaints — we only list channels we can source.

Sources & verification

Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:

  1. Amazon.com — Help & Contact Us
    https://www.amazon.com/gp/help/customer/contact-us
  2. FTC ReportFraud (official)
    https://reportfraud.ftc.gov/

More United States escape paths

  • Uber

    Ride-hailing
    United States · sources verified 2026-11-04

    Uber publishes US phone support numbers on one contact page. No public complaint email — after the help centre, the outside escalators are the BBB and the FTC.

  • PayPal

    Payments
    United States · sources verified 2026-11-04

    Transaction problems go through the in-account Resolution Center first. PayPal is a regulated financial service in the US — unresolved complaints go to the CFPB.

  • Netflix

    Streaming
    United States · sources verified 2026-11-04

    Netflix deliberately runs support through signed-in phone and chat only — no public email. Outside escalation is the FTC (no industry ombudsman exists for streaming).

AirbnbBank of AmericaChaseComcast / XfinityDelta Air LinesDoorDashNetflixPayPalUberVenmoWells Fargo

Browse every complaint guide — all countries and industries.

Next step: put it in writing

Generate a formal complaint letter for Amazon — escalation demand and regulator notice included, prefilled for this guide.

Write my Amazon complaint letter