In the app / on the site
bankofamerica.com → Customer Service → Contact Us (pick product topic)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
BOA Customer Service by topic
- bankofamerica.com/customer-service/contact-usOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
Checking & Savings contact
- bankofamerica.com/customer-service/contact-us/checking-savingsOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
CFPB complaint
- consumerfinance.gov/complaintFile at consumerfinance.gov/complaint.
Regulator & ombudsman channels
- Consumer Financial Protection Bureau https://www.consumerfinance.gov/complaint/ US financial products; company typically responds within ~15 days via CFPB process.
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- bankofamerica.com — contact us
https://www.bankofamerica.com/customer-service/contact-us/ - bankofamerica.com — checking savings
https://www.bankofamerica.com/customer-service/contact-us/checking-savings/ - CFPB — Submit a complaint
https://www.consumerfinance.gov/complaint/