In the app / on the site
Airbnb Help Center → Contact us / Report a new issue; Trips → Resolution Center for refunds
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Host/guest + Help Center
- airbnb.com/help/article/1542Official web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
Resolution Center
- airbnb.com/resolutionsOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
FTC / state consumer protection
- reportfraud.ftc.govIf unresolved, reportfraud.ftc.gov and state AG.
Regulator & ombudsman channels
- FTC ReportFraud / consumer complaint https://reportfraud.ftc.gov/ General US consumer/fraud reports; not a binding ombudsman for every sector.
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- airbnb.com — 1542
https://www.airbnb.com/help/article/1542 - airbnb.com — help
https://www.airbnb.com/help - airbnb.com — resolutions
https://www.airbnb.com/resolutions - FTC — ReportFraud
https://reportfraud.ftc.gov/