In the app / on the site
Chase app / site → Secure messages → New message (or product phone on Customer Service)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Secure message / phone
- chase.com/digital/resources/complaints-feedbackOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
Chase Customer Service hub
- chase.com/digital/customer-serviceOfficial web/app path — no public phone/email hard-coded from verified fields.
- No public phone/email foundVerified pages list web/app paths; we do not invent phone or email contacts.
CFPB complaint
- consumerfinance.gov/complaintIf unresolved, file at consumerfinance.gov/complaint selecting Chase.
Regulator & ombudsman channels
- Consumer Financial Protection Bureau https://www.consumerfinance.gov/complaint/ US financial products; company typically responds within ~15 days via CFPB process.
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Chase — Complaints & feedback
https://www.chase.com/digital/resources/complaints-feedback - Chase — Customer Service
https://www.chase.com/digital/customer-service - CFPB — Submit a complaint
https://www.consumerfinance.gov/complaint/