In the app / on the site
Use the bank's published complaint path first: td.com/ca/en/about-td/customer-care/resolving-your-complaints.
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Voice complaint
- 1-833-259-5980Official phone
- td.com/ca/en/about-td/customer-care/resolving-your-complaintsCall 1-833-259-5980 for personal/business/lending/financing complaints.
TD Client Care
- 1-833-259-5980Mail: Client Care, Toronto-Dominion Centre, P.O. Box 1, Toronto, ON M5K 1A2.
- customer.care@td.comPublished email
- td.com/ca/en/about-td/customer-care/resolving-your-complaintsAsk escalate or contact Client Care.
Senior Customer Complaints Office
- 1-888-361-0319Official phone
- td.scco@td.comPublished email
- td.com/ca/en/about-td/customer-care/resolving-your-complaintsEscalate unresolved matters to SCCO.
OBSI
- 1-888-451-4519Official phone
- ombudsman@obsi.caPublished email
- obsi.caWithin 180 days of SCCO written response, or after 56 days from Step 1.
Regulator & ombudsman channels
- Ombudsman for Banking Services and Investments (OBSI) https://www.obsi.ca/ After 56 days without bank response, or after final internal response; typically within 180 days of final response. FCAC: https://www.canada.ca/en/financial-consumer-agency.html
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- td.com/ca/en/about-td/customer-care/resolving-your-…
https://www.td.com/ca/en/about-td/customer-care/resolving-your-complaints - obsi.ca
https://www.obsi.ca/