In the app / on the site
Use the bank's published complaint path first: rbc.com/customercare.
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Front-line / Message Centre
- rbc.com/customercareRaise via RBC Message Centre (existing clients), in person, or by telephone as directed on customercare page.
Manager → Client Care → CCAO
- rbc.com/customercareAsk referral to manager, then escalate to Client Care; appeal to RBC Client Complaints Appeal Office (most senior designated office).
OBSI
- 1-888-451-4519Official phone
- ombudsman@obsi.caPublished email
- obsi.caEscalate to OBSI if 56 days elapsed or after CCAO final response (within 180 days).
Regulator & ombudsman channels
- Ombudsman for Banking Services and Investments (OBSI) https://www.obsi.ca/ After 56 days without bank response, or after final internal response; typically within 180 days of final response. FCAC: https://www.canada.ca/en/financial-consumer-agency.html
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- rbc.com/customercare
https://www.rbc.com/customercare/ - obsi.ca
https://www.obsi.ca/