In the app / on the site
Use the bank's published complaint path first: scotiabank.com/ca/en/about/contact-us/customer-care/how-to-resolve-your….
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Branch / Contact Centre
- 1-800-472-6842Official phone
- scotiabank.com/ca/en/about/contact-us/customer-care/how-to-resolve-your…Contact bank representative, branch, or Contact Centre 1-800-4SCOTIA / 1-800-472-6842.
Escalated Customer Concerns Office (ECCO)
- 1-877-700-0043French line 1-877-700-0044. Mail: 44 King Street West, Toronto ON M5H 1H1.
- escalatedconcerns@scotiabank.comPublished email
- scotiabank.com/ca/en/about/contact-us/customer-care/how-to-resolve-your…Auto-escalates after 14 days or on request.
Customer Complaints Appeals Office
- 1-800-785-8772Official phone
- ccao@scotiabank.comPublished email
- scotiabank.com/ca/en/about/contact-us/customer-care/how-to-resolve-your…Submit in writing if unsatisfied with ECCO.
OBSI
- 1-888-451-4519Official phone
- ombudsman@obsi.caPublished email
- obsi.caIf no response in 56 days or unsatisfied with CCAO.
Regulator & ombudsman channels
- Ombudsman for Banking Services and Investments (OBSI) https://www.obsi.ca/ After 56 days without bank response, or after final internal response; typically within 180 days of final response. FCAC: https://www.canada.ca/en/financial-consumer-agency.html
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- scotiabank.com/ca/en/about/contact-us/customer-care/how-to-…
https://www.scotiabank.com/ca/en/about/contact-us/customer-care/how-to-resolve-your-complaints.html - obsi.ca
https://www.obsi.ca/