In the app / on the site
Use the bank's published complaint path first: personal.nedbank.co.za/contact/contact-us.html.
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Contact centre / complaints helpline
- 0800 555 111Also +27 11 710 4011 on helpline; acknowledgement within 24 hours per page.
- clientfeedback@nedbank.co.zaPublished email
- personal.nedbank.co.za/contact/contact-us.htmlCall 0800 555 111 (24/7) or Client Complaints Helpline 0860 444 000; email clientfeedback@nedbank.co.za; or Money app / Online Banking.
Complaint appeals
- complaintappeals@nedbank.co.za
- personal.nedbank.co.za/contact/contact-us.htmlIf unresolved or dissatisfied with outcome, email complaintappeals@nedbank.co.za.
National Financial Ombud
- 0860 800 900Official phone
- info@nfosa.co.zaPublished email
- nfosa.co.zaAfter bank feedback, refer to NFO.
Regulator & ombudsman channels
- National Financial Ombud Scheme (NFO) South Africa https://nfosa.co.za/ After bank feedback. Call 0860 800 900; info@nfosa.co.za
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- personal.nedbank.co.za/contact/contact-us.html
https://personal.nedbank.co.za/contact/contact-us.html?tab=complaints - nfosa.co.za
https://nfosa.co.za/