In the app / on the site
FNB App / Online Banking → Menu → Contact us
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Log complaint with FNB
- 087 575 9408
- care@fnb.co.za
- fnb.co.za/contact-us/compliments-and-complaints.htmlOfficial page
NFOSA
- 086 080 0900 · info@nfosa.co.zaIf not satisfied with bank resolution: NFOSA call centre 086 080 0900; info@nfosa.co.za; www.nfosa.co.za.
- nfosa.co.zaOfficial complaint / info page
FAIS Ombud (advice/intermediary disputes)
- 086 066 3274 · info@faisombud.co.zaWhere FAIS applies: [see official page for current phone] / 086 066 3274; info@faisombud.co.za; claims limits/timing apply.
- faisombud.co.zaOfficial complaint / info page
Regulator & ombudsman channels
- National Financial Ombud Scheme South Africa (NFOSA) https://nfosa.co.za/ — — 0860 800 900 · info@nfosa.co.za Banking / financial ombud scheme after bank process.
- NFOSA https://www.nfosa.co.za/ — — 086 080 0900 · info@nfosa.co.za
- FAIS Ombud (advice/intermediary disputes) https://www.faisombud.co.za/ — — 086 066 3274 · info@faisombud.co.za
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- fnb.co.za — compliments and complaints.html
https://www.fnb.co.za/contact-us/compliments-and-complaints.html - National Financial Ombud Scheme (NFOSA)
https://nfosa.co.za/ - FAIS Ombud
https://www.faisombud.co.za/