In the app / on the site
myMTN NG app — support & service requests
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
MTN customer care
- 300Dial 300 from an MTN line (official contact number)
- +234 903 300 0001 (WhatsApp)Official WhatsApp channel
- mtn.ng/contact/Official contact page (numbers, stores, social)
NCC escalation line
- 622NCC toll-free escalation — call after you have a complaint ticket number from MTN
NCC consumer portal
- consumer.ncc.gov.ngNigerian Communications Commission — file & track complaints
Regulator & ombudsman channels
- Nigerian Communications Commission (NCC) — Consumer Portal https://consumer.ncc.gov.ng/consumer-complaints/procedure-to-file-a-complaint — — consumer.ncc.gov.ng · toll-free 622 Procedure: complain to provider first and get a ticket number, then escalate via 622 / portal
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- @MTNNG — Official handle (listed on mtn.ng contact page)
- MTNLoaded — Official page (listed on mtn.ng contact page)
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- MTN Nigeria — Contact (300, WhatsApp, socials)
https://www.mtn.ng/contact/ - NCC — Procedure to file a complaint (622 escalation)
https://consumer.ncc.gov.ng/consumer-complaints/procedure-to-file-a-complaint - NCC — Procedure for lodging consumer complaints (press release)
https://ncc.gov.ng/media-centre/press-releases/procedure-lodging-consumer-complaints