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How to complain to First Bank of Nigeria in Nigeria

First Bank operates official complaints portal complaints.firstbanknigeria.com (lodge + track by reference). Contact phones/emails from third-party search not re-verified on same page fetch—publish URL-first; escalate unresolved matters to CBN consumer protection per CBN rules.

Nigeria Banking Sources verified 2026-11-04

In the app / on the site

Use the bank's published complaint path first: complaints.firstbanknigeria.com.

Do this once, properly. Screenshot everything — you will attach it to the letter.

The escalation ladder

Official complaints portal

  • complaints.firstbanknigeria.comLodge complaint and track status with reference number on First Bank complaints portal; read complaints policy linked on portal.

CBN Consumer Protection

  • cbn.gov.ngIf bank process fails within CBN timelines, escalate to Central Bank of Nigeria consumer protection channels (verify current contact on cbn.gov.ng).

Regulator & ombudsman channels

  • Central Bank of Nigeria Consumer Protection https://www.cbn.gov.ng/ Escalate unresolved bank complaints to CBN Consumer Protection per CBN guidelines; verify current portal/email on cbn.gov.ng before filing.

Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.

Public social channels

  • No verified public social channel for complaints — we only list channels we can source.

Sources & verification

Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:

  1. complaints.firstbanknigeria.com
    https://complaints.firstbanknigeria.com/
  2. cbn.gov.ng
    https://www.cbn.gov.ng/

More Nigeria escape paths

  • Access Bank

    Banking
    Nigeria · sources verified 2026-11-04

    Access Bank publishes Complaint Channels: email contactcenter@accessbankplc.com; phones 07003000000, 0201-2802500, 0201-2712005-7, 0201-2273000-9; WhatsApp Banking 09090901901; complaint form. Ombudsman channel listed (same contactcentre email on page). Outside: CBN Consumer Protection/CCMS.

  • GTBank

    Banking
    Nigeria · sources verified 2026-11-04

    GTConnect phone lines and WhatsApp first, an escalation form on the bank's site second, then the CBN Consumer Protection Department — banks must resolve within 2 weeks (30 days for charges/loans) before CBN steps in.

  • United Bank for Africa

    Banking
    Nigeria · sources verified 2026-11-04

    UBA Nigeria Contact Us lists inbound numbers 02-012807000 / 02-012808822 / 07002255822 and cfc@ubagroup.com for inquiries/complaints; Fraud Help Desk 02-012808800.

  • Jumia

    E-commerce
    Nigeria · sources verified 2026-11-04

    Customer care form and Help Center first; no public escalation email found. The outside escalator is the FCCPC, whose web portal takes complaints against any Nigerian business.

Access BankGTBankJumiaMTNUnited Bank for Africa

Browse every complaint guide — all countries and industries.

Next step: put it in writing

Generate a formal complaint letter for First Bank of Nigeria — escalation demand and regulator notice included, prefilled for this guide.

Write my First Bank of Nigeria complaint letter