In the app / on the site
Use the bank's published complaint path first: lloydsbank.com/help-guidance/how-to-complain.html.
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
Phone / online / post
- 0800 072 3572Official phone
- lloydsbank.com/help-guidance/how-to-complain.htmlCall 0800 072 3572 (UK) or +44 1733 462 267; use secure online form; write Lloyds, Customer Services, Leeds, LS78 1LB; or visit branch.
Financial Ombudsman Service
- 0800 023 4567Official phone
- complaint.info@financial-ombudsman.org.ukPublished email
- financial-ombudsman.org.ukRefer within 6 months of final response.
Regulator & ombudsman channels
- Financial Ombudsman Service (UK) https://www.financial-ombudsman.org.uk/ Within 6 months of bank final response letter (or after 8 weeks / payment-service deadlines).
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
- No verified public social channel for complaints — we only list channels we can source.
Sources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- lloydsbank.com/help-guidance/how-to-complain.html
https://www.lloydsbank.com/help-guidance/how-to-complain.html - financial-ombudsman.org.uk
https://www.financial-ombudsman.org.uk/